Privacy Policy – East Africa Wild Adventures Limited
At East Africa Wild Adventures Limited (“EAWA”), we are committed to protecting your privacy and ensuring that your personal data is handled in a secure and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with us, including via our website, booking processes, social media platforms (such as Facebook and Instagram), or other digital channels.
Information Collected
We collect personal data in several ways:
- Information you provide directly: When you submit a form through our website, email us, communicate via WhatsApp, or engage with us during the booking process, we collect personal information such as your name, email address, phone number, travel preferences, and other necessary details. This information allows us to provide you with personalized safari experiences and customer support.
- Information collected through digital platforms: If you contact us through Facebook, Instagram, or other social media platforms, we may collect information such as your profile details, contact information, and any data you share with us through messages or forms on those platforms.
- Automatically collected information: When you browse our website, we collect information about your browser, IP address, and operating system, which helps us improve your browsing experience. This may include cookies and other tracking technologies to understand website usage and enhance functionality.
Consent
How do you get my consent?
When you provide us with personal information—whether through our website, email, social media platforms, or other channels—we imply that you consent to our collecting and using it for the specific purpose of facilitating your safari booking or providing customer service.
In cases where we collect your data for secondary purposes, such as marketing communications via email, SMS, WhatsApp, or social media, we will either ask for your explicit consent or provide a clear opportunity for you to opt out.
How do I withdraw my consent?
If you wish to withdraw your consent after opting in, you can do so at any time by contacting us at info@eastafricawild.com or mailing us at:
East Africa Wild Adventures Limited
Attn: Privacy Compliance Officer
4763 Drummond Drive,
Vancouver, BC
V6T1B3
Attn: Privacy Compliance Officer
4763 Drummond Drive,
Vancouver, BC
V6T1B3
Information Use
We use the information you provide to:
- Facilitate your safari bookings, provide personalized itineraries, and respond to your inquiries.
- Communicate with you via your preferred channels (email, SMS, WhatsApp, or social media platforms).
- Send you marketing communications (with your explicit consent) about new itineraries, exclusive offers, or important updates.
- Improve our website’s functionality and your overall user experience.
We may also use data to monitor and analyze trends, usage, and activities related to our services to ensure the highest level of service delivery.
Disclosure of Information
We will only disclose your personal information under the following circumstances:
- If required by law or in response to valid legal requests (such as subpoenas or court orders).
- If you violate our Terms and Conditions or our Travel Terms and Conditions.
- To trusted third-party service providers, strictly for the purpose of facilitating your safari booking or related services. We require that these providers uphold the same level of data protection that we offer to you.
Marketing Communication
With your explicit consent, we may use your contact details to send marketing updates, newsletters, or promotional materials through email, SMS, or WhatsApp. If you contact us through social media platforms such as Facebook or Instagram, we may continue communications through the platform unless you opt out.
You can withdraw your consent to receive marketing messages at any time by clicking the unsubscribe link in the email or messaging us via any channel you’ve interacted with.
Third-Party Services and Platforms
We may use third-party services, such as Facebook, Instagram, WhatsApp, or other digital channels to communicate with you. These services may have different privacy policies, and your personal information may be processed in accordance with their terms of service. We recommend that you familiarize yourself with their respective privacy policies to understand how your data will be handled.
Please note that if you click on links within our website that direct you to third-party websites, this Privacy Policy will no longer apply. We are not responsible for the privacy practices of those other sites.
Google Analytics
We use Google Analytics to collect information about user behavior on our website. This helps us understand website traffic and improve our services. Google Analytics collects information such as IP address, browser type, and user behavior but does not collect personally identifiable information unless you provide it directly.
For more information on how Google Analytics collects and uses data, please visit Google Analytics Terms of Use.
Security
We take the security of your personal information seriously and follow industry best practices to ensure it is not misused, accessed inappropriately, or altered. We use SSL encryption for all sensitive data transfers and store personal data securely.
Cookies
Cookies are used to improve your browsing experience by remembering preferences and providing personalized content. You can opt out of cookies by adjusting your browser settings.
Age of Consent
By using this website or interacting with us via social media or other platforms, you confirm that you are at least the age of majority in your jurisdiction or have received the consent of your legal guardian to engage with our services.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. We will notify you of any significant changes via email or through a prominent notice on our website.
Questions and Contact Information
If you have any questions about this Privacy Policy, wish to access, amend, or delete personal information we have about you, or would like to register a complaint, please contact our Privacy Compliance Officer at:
Email: info@eastafricawild.com
East Africa Wild Adventures Limited
Attn: Privacy Compliance Officer
4763 Drummond Drive,
Vancouver, BC
V6T1B3
East Africa Wild Adventures Limited
Attn: Privacy Compliance Officer
4763 Drummond Drive,
Vancouver, BC
V6T1B3
